Refund and Returns Policy

At Cake Al Arab, we take great pride in the quality of our products and we want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your order, we offer a flexible refund and returns policy to ensure your complete satisfaction.

Refund Policy:

We offer a full refund on any product that is defective or damaged upon delivery. If you receive a damaged or defective product, please contact us immediately at [insert contact information] and we will arrange for a replacement or refund as soon as possible.

Returns Policy:

If you wish to return an item for any other reason, we offer a hassle-free returns policy. You can return any non-defective product within 7 days of receiving it for a refund or exchange. The item must be returned in its original packaging and in the same condition as it was received. Shipping charges for returns will be at the customer’s expense.

To initiate a return, please contact us at [insert contact information] and we will provide you with instructions on how to return the item.

Please note that we cannot accept returns or provide refunds on any customized or personalized items, including custom cakes and treats.

Cancellation Policy:

Orders for cakes and treats must be canceled at least 24 hours in advance. Orders canceled less than 24 hours in advance will not be eligible for a refund.

If you have any questions or concerns about our refund and returns policy, please do not hesitate to contact us at info@cakealarab.com or through WhatsApp/Call at 050 763 6393. Our team is available to assist you and help you with any issues or inquiries you may have regarding our products or services.